Session 1: AI Literacy — Making Sense of the AI Revolution
Every vendor says their product is powered by AI. Some of them mean it. Understand what's actually underneath so you can tell the difference, read a pricing page honestly, and get more out of the tools you already pay for.
What we'll cover
- What a token is, and how token-based pricing turns into a monthly bill
- What a large language model is actually doing when it answers your question
- Why AI sometimes states something false with total confidence, and how to catch it before your customer does
- Where the information you type into these tools goes, and who can see it
- The questions to ask any AI vendor, and how to judge whether the answers are any good


